The first is the simple white-labeling and reselling of its “out-of-the-box” collaboration application. “We fit into every technology vertical that has a need for people to collaborate.” To fulfill a wide range of communication and collaboration requirements, Moxtra approaches partnerships in a couple of main ways.
Mani Kadir, VP of Strategic Alliances for Moxtra, sees a broad calling for the company.
What was needed, he realized, was a solution that would be mobile-first, embeddable, and secure. After his company was sold to Cisco in 2007, Iyar reexamined the collaboration space and recognized that the current technology trends were moving toward mobile devices and mobile workers.
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"CT Suite powered by Moxtra seamlessly interconnects all methods of communication, allowing customers to use the method they prefer while enabling agents to leverage customer information across multiple transactions and channels.Mani Kadir, VP of Strategic Alliances In the mid-1990s, Subrah Iyar, now CEO of Moxtra brought communication and collaboration to the PC era when he created cloud computing, and founded WebEx. "With CT Suite and Moxtra's collaboration API, CTIntegrations and Moxtra are revolutionizing contact center efficiency and ease of use by streamlining omnichannel capabilities and supporting collaboration with a mobile-first approach," said Satish Shenoy, vice president of business development at Moxtra, in a statement.
Deployed via web client, CT Suite R3 is accessible anywhere via any device - such as a PC, mobile device, smartphone, or tablet.ĬT Suite R3 also delivers other enhancements, including the following: The CT Suite provides client-side and server-side integration of all communication controls across any channel and screen pops with a wide array of contact center and back-office applications. "With our new release of CT Suite, we've made it easier than ever for agents to provide informed, consistent, and highly satisfying levels of customer service via a truly omnichannel and collaborative interface." "At CTIntegrations, we continuously evolve our product to meet changing contact center needs, helping businesses deliver an exceptional service experience while optimizing their technology investments," said Ronny Flaatten, chief technology officer of CTIntegrations, in a statement. CT Suite Release 3 is a web client solution that provides contact center agents with a single pane of glass across all channels, a new collaboration channel, and enhancements to reporting and search functionalities.
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CTIntegrations Launches CT Suite R3 for the Contact CenterĬTIntegrations, a software development and systems integration company focused on the contact center, has introduced the latest major release of its CT Suite software platform.
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